- Safe Handling: Designed for effortless transitions between covered and uncovered baking, ensuring smooth and secure handling every time.
- Non-Stick Surface: Prevents bread from sticking to your Dutch oven, delivering perfectly shaped loaves without the hassle.
- No Parchment Paper Needed: Say goodbye to waste—this reusable mat eliminates the need for disposable parchment paper, making it eco-friendly and cost-effective.
- Durable & Reusable: Made with premium materials, the mat is designed to withstand repeated use, maintaining its performance for countless bakes.
At Krustic, we’re dedicated to getting your order to you quickly and reliably. Here’s a detailed overview of our shipping and delivery options:
Shipping Costs and Delivery Times
| Region | Order Value | Shipping Cost | Delivery Time (Standard) |
|---|---|---|---|
| United States | any | Free | 2 business days |
| EU | any | Calculated at checkout | 3-4 business days |
| Rest of the World | Any | Calculated at checkout | 10-14 business days |
Processing Time
- All orders are processed within 1 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your order's journey through the carrier’s website.
International Shipping
We offer international shipping to Europe, the United Kingdom, and other global destinations. Please note that international orders may incur additional customs fees or import taxes, which are the responsibility of the customer.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damage, please reach out to our customer service team at info@krustic.com. We’re here to assist you and ensure a satisfactory resolution.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@krustic.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any returns/ refund related question at info@krustic.com
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